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Frequently asked questions

The short version of how ordering from Ozeen works. Anything else — WhatsApp us, we answer fast.

Orders

Do I need an account to order?

No — checkout works as a guest. An account just saves your address and keeps your order history in one place.

How do I check on my order?

Use Track order with your order number and the phone number you ordered with. We also call or WhatsApp you to confirm before anything ships.

Can I change or cancel an order?

Yes, any time before it ships — message us on WhatsApp with your order number.

How fast is delivery?

Orders are delivered in 24–48 hours across Amman, Jordan.

How much does delivery cost?

Free delivery over 30 JD.

Which areas do you deliver to?

We deliver across Amman and most of Jordan through our delivery partner. Pick your area at checkout — if it is listed, we deliver there.

How do I pay?

Cash on delivery — you pay the driver when your order arrives. No card details, no prepayment.

Can I pay by card?

Card payment is coming soon. Until then, every order is cash on delivery.

What is the returns window?

7 days from delivery for unused products in their original packaging. The details are on Warranty & returns.

Something arrived damaged — what now?

Tell us the day it arrives: WhatsApp us your order number with a photo, and we sort out a replacement or refund.

Do products come with a warranty?

Warranty is per product — the length is printed on each product's page next to the price. Products without a warranty line are sold without one.

How do I claim a warranty?

Message us on WhatsApp with your order number and what went wrong. The order number is all we need to look your purchase up.

Are the products original?

Yes — everything is sourced directly and sold as-new with its manufacturer packaging.

A product I want is out of stock — will it return?

Usually, yes. Ask us on WhatsApp and we will tell you when it is due back.