Privacy Policy

Ozeen Group ("Ozeen", "we", "us") operates ozeenjo.com and its stores — Ozeen Electronics, Ozeen Kids, Ozeen Beauty and Ozeen Home. This policy explains what information we collect when you use the site, why, and the choices you have. We are based in Amman, Jordan.

What we collect

• Orders: your name, phone number, email address, delivery address and any delivery notes you give us, together with the items you bought and the payment method you chose.
• Accounts: your name, email address and a protected (hashed) password if you create an account, plus your order history and saved delivery address.
• Messages: what you send us through the contact form, email or WhatsApp.
• Technical data: standard server logs (IP address, browser, pages visited, time) needed to keep the site secure and working.

How we use it

• To process, deliver and support your orders — including calling or messaging you on the phone number you gave us to confirm delivery.
• To run your account and show you your order history.
• To answer your questions and handle returns, warranty and after-sales requests.
• To keep the site secure, prevent fraud and meet our legal and accounting obligations.
• To send you service messages such as order confirmations and password-reset links. We only send marketing emails if you ask for them, and you can stop them at any time.

Who we share it with

We never sell your personal information. We share only what is needed with:

• Delivery partners who bring your order to you (name, phone, address, order value for cash on delivery).
• Payment providers, when you pay by card — your card details go directly to them and never reach our servers.
• Service providers that host the site, send our emails or alert our team to new orders, under contracts that limit how they can use the data.
• Authorities where the law requires it.

Cookies, your cart and advertising

The site uses a small number of cookies and browser storage that are essential to work: keeping you signed in, remembering what is in your cart and protecting forms from abuse. These hold no advertising profiles.

We keep simple, first-party statistics ourselves — which pages are viewed, what is searched for and added to the cart — using an anonymous per-visit identifier stored in your browser for that visit only. These statistics are never shared and contain no name, email or IP address.

We may also use the Meta Pixel (Facebook and Instagram) to measure whether our ads lead to visits, added-to-cart items and purchases, and to show relevant ads to people who visited the site. Meta may set its own cookies and receive data such as the pages you viewed and the value of a purchase; Meta processes this under its own privacy policy. You can limit ad personalisation in your Facebook and Instagram settings, and most browsers let you block or delete cookies.

How long we keep it

Order records are kept for as long as we need them for warranties, returns and accounting rules (typically several years). Account details stay until you ask us to close the account. Server logs are kept for a short period for security purposes.

Your choices and rights

• You can see and update your saved details in My account.
• You can ask us for a copy of the personal information we hold about you, ask us to correct it, or ask us to delete your account — just contact us using the details below.
• You can check any order without an account on the Track your order page, using the order number and phone number.

Security

The site is served over HTTPS, passwords are stored only as one-way hashes, and access to order data is limited to staff who need it to serve you. No method of transmission or storage is completely secure, so please keep your account password private.

Children

Ozeen Kids sells products for children, but the site is meant to be used by adults. We do not knowingly collect personal information from anyone under 18.

Changes and contact

We may update this policy as the site grows (for example when card payments launch); the date at the top shows the latest version. Questions or requests: message us on WhatsApp at 078 260 0813 or use the contact page of any of our stores.