Warranty & returns

Warranty

Warranty is per product, and the length is printed on the product's own page — look for the warranty line next to the price. Products without a warranty line are sold without one.

A warranty covers a fault in the product itself. It does not cover damage from misuse, drops, water, or opening the product up. Keep your order number: it is the only thing we need to look your purchase up.

If something arrives damaged or faulty

Tell us as soon as you notice — the same day is best. Message us on WhatsApp with your order number and a photo or short video of the problem. That is usually enough for us to arrange a replacement or a repair without you leaving the house.

Changed your mind

You can return an item within 7 days of receiving it, as long as it is unused and in its original packaging with everything it came with. Tell us on WhatsApp first so we can arrange the pickup.

For hygiene reasons, personal-care and beauty items cannot be returned once opened — unless they are faulty, which is always covered.

Refunds

Orders are paid in cash on delivery, so refunds are paid back in cash once the item is back with us and checked. If the delivery fee was charged and the return is our fault — a faulty or wrong item — the delivery fee comes back too.

Shipping & delivery

Free delivery over 30 JD. Every order is cash on delivery — you pay the driver when it arrives.

Orders arrive in 24–48 hours across Amman, Jordan. You can follow yours at any time on the order tracking page, using your order number and phone number.

Talk to us

WhatsApp is the fastest way to reach us and the number is the same one that delivers your order. Start a chat.